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Project Page
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Client Relationship & Engagement Management
Client Relationship & Engagement Management
Clinical Care Unit
Clinical Care Unit
Clinical services for members that have been admitted into a Facility.
Telemarketing
Telemarketing
Connects Financial Advisors and Brokers to clients for new business opportunities.
Leads Management.
Corporate Employer Services
Corporate Employer Services
Manage relationships through employers and/or brokers (corporate clients and employee memberships).
Health Professionals
Health Professionals
Service and promote health and wellness initiatives to Healthcare Practitioners such as GP’s and Specialists.
Healthy Company
Healthy Company
Corporate Wellness Program.
Brief Description of Projects:
Brief Description of Projects:
Initially, the organization was looking for a CRM Solution that could support a business case for client relationship management for their corporate services. Seeing the successful outcomes, other businesses in the organization presented their business cases which the platform was used to fulfill. Salesforce was the main solution used in the different business cases. The user base grew from 90 Users to over 200 Users.
Initially, the organization was looking for a CRM Solution that could support a business case for client relationship management for their corporate services. Seeing the successful outcomes, other businesses in the organization presented their business cases which the platform was used to fulfill. Salesforce was the main solution used in the different business cases. The user base grew from 90 Users to over 200 Users.
Experience:
Experience:
Business Case Development, Implementation, Post implementation system maintenance, Enhancement Quotations and Approvals, Support Team Manager
Business Case Development, Implementation, Post implementation system maintenance, Enhancement Quotations and Approvals, Support Team Manager
Role:
Role:
Senior Business Analyst & Subject Matter Expert
Senior Business Analyst & Subject Matter Expert
Organization: Discovery Group
Division: Client Engagement (Relationship) Management Division
External Businesses worked with;
PWC, Agilitude, Cloudsmiths
Social Media Solutions
Social Media Solutions
Client Engagement
Client Engagement
Client Engagement
Servicing
Marketing, Brand and Reputational Management
Marketing, Brand and Reputational Management
Marketing, Branding, Reputational Management
Listening
Artificial Intelligence Enhancements
Artificial Intelligence Enhancements
Artificial Intelligence features
Sentiment Analysis
Machine Learning
Social Media Strategy
Social Media Strategy
Strategy
ROI
Insights
Insights
Operational
Marketing
Sentiment
Strategic
Brief Description of Projects:
Brief Description of Projects:
The organization was solving for their social media strategy with gaps identified in the client servicing, engagement and marketing areas. This would serve purpose for their online communities in various social media platform. Various business units engaged and serviced clients on social media with prescribed SLA's. On the other hand, the group's marketing team required a platform that could seamlessly solve for your marketing, brand and reputational management. Various campaigns, competitions and promotions where published and reported on.
The organization was solving for their social media strategy with gaps identified in the client servicing, engagement and marketing areas. This would serve purpose for their online communities in various social media platform. Various business units engaged and serviced clients on social media with prescribed SLA's. On the other hand, the group's marketing team required a platform that could seamlessly solve for your marketing, brand and reputational management. Various campaigns, competitions and promotions where published and reported on.
Experience in:
Experience in:
Business Case Development, Implementation, Post Implementation system maintenance, Enhancement Support Team Manager, Data Owner
Business Case Development, Implementation, Post Implementation system maintenance, Enhancement Support Team Manager, Data Owner
Role:
Role:
Senior Business Analyst & Subject Matter Expert
Senior Business Analyst & Subject Matter Expert
Organization: Discovery Group
Division: Client Engagement (Relationship) Management
External Businesses worked with: Delloite, Delloite UK,
Research and Product Development
Research and Product Development
Experience in:
Experience in:
Research, Product Development, Enablement, Stakeholder Management, Product Specification, Competitor Analysis
Research, Product Development, Enablement, Stakeholder Management, Product Specification, Competitor Analysis
Organization: Vitality Global
Division: Commercial & Business Research and Development Division
Role: Product Development Specialist
Lead for Brazil and Argentina Markets
Multichoice Africa Holdings
Multichoice Africa Holdings
Brief Description of Project:
Brief Description of Project:
Salesforce Roll Out to Multichoice's African Markets
Salesforce Roll Out to Multichoice's African Markets
Experience in:
Experience in:
Salesforce Solution Analysis
Salesforce Solution Analysis
Role:
Role:
Salesforce Solution Analyst & Subject Matter Expert
Salesforce Solution Analyst & Subject Matter Expert
Organization: Multichoice Group - Television Broadcasting Services
Division: Entity Business Solutions - Techmod
External Businesses worked with: Delloite Italy,
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